Hotel Information
Check-in
Whichever property you are staying in, check-in takes place from 3pm until 11pm at HQ Bar & Restaurant, 1 Empire Terrace, Douglas. There you receive your room key/fob and information card with meal times, wifi passcode etc, and we direct you to your room/property.
Welcome
We are delighted to welcome you to The HQ Bar & Restaurant, Mereside, Glen Mona, Rosslyn Guest Houses, a small, friendly business where we strive to give you that home from home feel. We hope that you will have a very happy and comfortable stay with ourselves. We have 39 bedrooms here, all of which are ensuite and furnished to a high standard. We operate a strict NO-SMOKING policy and will charge a fee if guests have been smoking in the room.
Amenities
In your room we provide a hairdryer, tea & coffee making facilities and a television amongst other items. On the third floor outside the lift we have an Ironing Board and Iron which is for the use of all guests. If you are using this please do so in situ and do not remove the iron or ironing board to your bedroom.
Laundry
We can arrange a laundry service via a local laundrette if required. The price is £25 per bag which would need to be paid in cash. They will collect from ourselves in a morning and return the clothes to us normally the next day. The service that they offer is for your clothes to be washed, dried and folded.
Cleaning
Your room will be serviced on a daily basis, if you wish for this not to happen then please place the “Do not disturb” sign under your door. If you would like fresh towels then please leave your towels on the bathroom floor, if you hang these up our housekeeping team will assume you are happy to keep and re-use the same towels.
Breakfast
Breakfast is served every morning in HQ Bar & Restaurant, please refer to your info card for current service times. We offer a choice of a Fully Cooked Breakfast as well as a lighter Continental option. Full details of our Breakfast offering can be found on our menu.
Dining
Our Bar & Restaurant opens daily at 12 noon, please refer to your Key card information folder for meal service times. We are open to the public and you are more than welcome to arrange to meet friends, family or colleagues in the bar.
You will find menus on our website – www.hqbar.im or alternatively these are displayed in the bar. We also offer Daily Specials so please ask for today’s options. Wherever possible we strive to use local produce offering you the best of Manx. Our bar is well stocked with a range of spirits and beers, however, if you want to maintain the local theme why not try our Real Ales. Our bar staff will be happy to advise which of our islands great Real Ales we are serving at the current time!!
Key fobs
When you go out for the day we expect that you will take your room key with you. If you would like us to look after this for you then please ask a member of staff. Please be aware that any lost cards/fobs will incur an administration charge. Your keycard will be required to re-gain access to the building.
Information & Contacts
We have a member of management working Daily, so if there is anything that you need at any time do not hesitate to ask us. We respectfully request that take away food is not brought into the Guest house or restaurant. If you need to contact us after 11pm, please telephone 01624676355, or if it’s not urgent email hq@hqbar.im
Departure
On the day of departure we kindly request that guests vacate their rooms by 11.00am. A later check out time may be arranged in advance with a member of the management team. We kindly request that guests settle any outstanding accounts by 9pm on the evening before departure. If there are any outstanding bills at this time we reserve the right to debit any card details that we may hold for you.
Wi-Fi
We offer free WiFi Internet access, please refer to your keycard for the current password or alternatively ask a member of staff.
We can print or photocopy documents for you if required, please see a member of management for this service.
We hope that you enjoy your stay with ourselves and if there is anything we can do for you please let us know.